01
Stage 1 of 6
Claim Submission
Contact us to confirm the appropriate intake
arrangements before submitting a claim or
supporting documents. Once information is
received through the agreed channel, we review
the submission and identify any additional
documentation required.
02
Stage 2 of 6
Initial Assessment
Our team reviews the circumstances, available
records, applicable policy or contractual
information, and supporting evidence to
establish the scope and requirements of the claim.
03
Stage 3 of 6
Documentation & Verification
We organize and evaluate relevant documentation,
communicate with the appropriate parties, and
identify missing or inconsistent information
that may need clarification.
04
Stage 4 of 6
Claim Coordination
We coordinate communications and follow up
throughout the claims process, keeping the
client informed of material developments and
outstanding requirements.
05
Stage 5 of 6
Resolution
Once the claim has been evaluated and the
applicable requirements have been satisfied,
the claim proceeds toward an appropriate
resolution in accordance with the applicable
policy, agreement, and governing requirements.
06
Stage 6 of 6
Completion & Closeout
After resolution, we confirm the final status,
organize the relevant records, and complete
the administrative closeout of the claim.